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No Heat? No Problem!

Fixing furnaces is what a Furnace Guru™ does best. No heat during a Wisconsin winter can be a serious problem. We get the urgency and the frustration you face when your furnace breaks down, which is why we deliver our furnace repair services the way we do.


Here is what you can expect from Polar Express Heating & Air:

On Time- Our appointments are scheduled in 2 hour time windows so you can go about your day and not have to sit around waiting.

In Touch- We communicate with you throughout the entire service experience by providing you with reminder calls, schedule updates, and a call to let you know a Furnace Guru™ is on the way.

Prepared- We're able to fix most furnaces in one trip without ever leaving your home! We carry thousands of parts and all the tools, equipment, and diagnostic gear on our wearhouse on wheels.

Accurate- The key to getting your furnace fixed right the first time is an accurate diagnosis. Your Furnace Guru™ will preform a complete diagnostic your heating system to determine what caused the break down, and what repairs are needed to get your furnace back to heating.

UpFront- All of your repair options and pricing for all work will be provided upfront and in writing before any of the work begins. This allows you to choose the right repair for you, your family, and your budget!

Guaranteed- Since all of the repairs made by an Furnace Guru™ are backed by our Workmanship and Satisfaction guarantee's you know the repairs we make are going to last!


Sound good? Call 262-367-3266 or Schedule an Appointment


How quickly can you be here to fix my furnace?

When your furnace is broken down in the middle of winter, you want your heating system up and running as quickly and efficiently as possible. We want that for you too!

Our team is fixing furnaces all over Waukesha County and the outlying boarder into Milwaukee, and Washington county. Being a local business centrally located in our market, we have an Furnace Guru™ in the following zones on a daily basis providing heating services:


Brookfield, Elm Grove, Menomonee Falls, Wauwatosa, Sussex, Germantown


Lake Country, Oconomowoc, Nashotah, Delafield, Hartland, Merton, Pewaukee


Waukesha, New Berlin, West Allis


Kettle Moraine Area, Wales, Dousman, North Prairie, Mukwonago


Don't see your city on the list?


To view our entire service area map


Call 262-367-3266 or Schedule an Appointment


Common signs your Furnace may be in need of service or repairs

Breakdowns in heating systems often come out of nowhere. One day they work perfect and the next day not so much! However, there are many cases where your furnace may be showing signs of future trouble well before it is completely broken. If you can catch these signs early enough, you may be able to avoid the hassle and cost of a major heating system break down.


Strange Noises- Many clients are in-tune with the typical noises that come from there HVAC system. If you notice a change to your furnaces normal running sounds it may be trying to tell you something.


Frequent starting and stopping- A furnace that is starting and stopping more frequently than it typically does, may be trying to tell you something! Often this frequent starting and stopping is being caused by a safety relay interrupting operation so the furnace can cool down. If you notice your furnace running more frequently, its time for a service visit.


Odors- Often odors coming through vents are frequently traced back to melting electrical components inside the furnace. If you notice a strange smell coming though the furnace vents, be sure to shut off the gas and power to the furnace and call for service ASAP.


Water leakage- For high efficiency furnaces, one of the byproducts of making heat is water. That water should be draining out of the furnace through a series of drain hoses. If you notice water around the furnace area that means there is an issue with something. Water leakage in and around the furnace should be addressed as soon as possible before other serious failures can occur!


If you are experiencing any of the above symptoms with your heating system, its best to take action as soon as possible.

Give us a call at 262-367-3266 to schedule an appointment or submit a service request on line.


Below, is a short list of the equipment manufacturers we service.

  • Burnham
  • Amana
  • Bryant
  • Comfortmaker
  • Emerson
  • Fedders
  • General Electric
  • Intertherm
  • Kenmore
  • Maytag
  • Rheem
  • Tappan
  • Trane
  • Whirlpool
  • American Standard
  • Carrier
  • Day & Night
  • Evcon
  • Fraser
  • Johnstone
  • Goodman
  • Janitrol
  • Lennox
  • Montgomery Ward
  • Ruud
  • Tempstar
  • Weatherking
  • York
  • Armstrong
  • Coleman
  • Ducane
  • Everest
  • Frigidaire
  • Heil
  • Keeprite
  • Luxaire
  • Payne
  • Sears
  • Thermo Pride
  • Weil-McLain