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About Us

Welcome to Polar Express...the heating and cooling division of Austin Plumbing Company! We're a family-run business that has been serving Waukesha County since the early 60's. My father Austin started the business, and I joined on at an early age. In fact, I've never worked anywhere else. Along with my wife Jean and my son Eric, who grew up on this business the same way I did, I have the pleasure of supporting the most talented team of HVAC and plumbing professionals available in our market.


Your heating and cooling system is the single largest mechanical investment in your home, and I realize that you have many choices when it comes to selecting an HVAC company. I'm confident that all it will take is one visit from one of our expert technicians, or a conversation with our client care representative and you will see what sets us apart from the rest. Each and every member of our team actively demonstrates the core values this company was founded on, and this contributes to our longstanding reputation for service in this community.  Our technicians also attend regular technical education and training programs to ensure they bring the most current solutions and installation options to our valued customers.


So, thank you for your trust in Polar Express Heating and Air Conditioning, and on behalf of the whole team, we sincerely look forward to exceeding your expectations!


Tom Smith
President, Polar Express Heating and Cooling