Services

Choosing a replacement heating and air conditioning system can be a frustrating process. There are so many factors that play into your choice of equipment, as well as the company that will install it.

Rest assured that when you choose Polar Express to install your new system, you are making a wise investment in your family's safety and comfort. We know the importance of listening to your concerns, and then designing a system around your wants, needs, and budget. Read on to learn about some of the key factors involved in choosing the right system for your home, and why Polar Express is your best choice.

Brand

There are over 50 different brands of HVAC equipment in the marketplace, and every one of them makes a good product. Just like every other product on the market today, each brand has its strengths and weaknesses. Surprisingly though, only 6% of the risk a homeowner takes when purchasing a new home comfort system can be attributed to the equipment chosen! The other 94% of the risk is directly connected to the quality of installation and the maintenance of the system. A giant 54% of your risk lies in the installation alone!

Think of it like this: A new home comfort system is similar to the refrigerator and stove that sits in your kitchen. The difference is that your refrigerator and stove were assembled in a controlled factory setting, while your heating and cooling systems are assembled on-site, in an uncontrolled location. Any corners that are cut or details that are overlooked during installation will have a dramatic effect on the system's life, reliability, and efficiency.

Efficiency

If you invest in a 95% efficient system, wouldn't you expect 95% back in performance?

There are many factors that influence the overall effectiveness of a HVAC system. Of course, the efficiency of the equipment is a major factor. Other factors outside of the equipment factor in, too. For instance: installation techniques, system sizing, airflow, ductwork, refrigerant charge... the list goes on and on. Studies have shown that without proper installation, most systems don't deliver the level of comfort that the consumer pays for and expects.

(2009 Cenergy System Performance Report)

Check out 6 Secrets That Many Heating Contractors Don't Want You to Know to find out what every homeowner should know before investing in a replacement furnace or air conditioner.

Schedule a free no obligation home analysis and estimate on a replacement system.

Just about any heating and cooling company can install a new furnace or air conditioner. Only a system installed by Polar Express Heating and Air comes with these Iron Clad Guarantees:

Comfort Guarantee: We guarantee that the system(s) we have installed in your home will heat or cool your home as we have stated. If the temperature range we have promised is not achieved, we will repair, modify, or replace the system at no charge to you for a period of 5 years. (Comfort guarantee temperature range is 72 degrees +/- 3 degrees at the main floor thermostat with outdoor conditions between 90 and -10 degrees.)*
No Lemons Guarantee: We guarantee that when the equipment we have installed in your home is maintained and operated in accordance with the manufacturer's operating and maintenance manuals, the system will not be a "lemon." If the compressor in your air conditioner fails in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first 10 years, we will install a complete and new furnace.*
Utility Savings Guarantee: We guarantee that the equipment we have installed will use 25% less energy to heat and/or cool your home or we will refund double-the-difference of the energy savings not realized during the first year of operation. (If your system is not meeting guaranteed energy savings, you must notify us immediately to allow us to evaluate your system's performance.)*
$500 No Frustration Guarantee: If your system breaks down during the first two years and leaves you without heating or cooling for more than 24 hours, we will pay you $500 for your inconvenience.*
Property Protection Guarantee: All property such as carpeting, floors, walls, furniture, and door frames are protected. Property damaged during the scope of work will be replaced or repaired. Protective shoe covers and/or hall runners will be used on all work and traffic areas. *
Best Value Guarantee: You are guaranteed the best price on the system(s) we have installed in your home. If you find a lower price on the same equipment, installation, service experience, guarantees and warranties, we will refund the difference plus $100. All we ask for is an "apples to apples" comparison. *
100% Money Back Guarantee: We accept responsibility for your 100% complete satisfaction with the equipment, materials and work provided by us as specified on the front side of this agreement and paid for by you. During the first year, if you are dissatisfied with the performance of the system we will make it right, even if we have to remove the system and return 100% of your investment. *