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Why Us?

Not all HVAC and Plumbing companies are the same.  Here are just a few of the reasons our clients continue to call on Polar Express when they need Air Conditioning repair or Furnace repair and/or maintenance on their heating or air conditioning systems. We regularly service all of Waukesha county from Menomonee Falls, Sussex, Palmyra, Dousman, Pewaukee, Delafield, Oconomowoc, and Hartland to name a few.

 

Timely Service
We know your time is valuable. When you schedule an appointment with Polar Express Heating and Air, we give you a guaranteed arrival time. This means no more wasted hours waiting around for someone to show.

 

True 24-hour service
At Polar Express Heating and Air, our phones are answered 24 hours a day, 365 days a year by an actual team member of our company...not an answering service.  We don't even own an answering machine or voicemail system!  Day or night, you can always reach a knowledgeable service advisor who can dispatch a technician.

 

"Warehouse on Wheels"
We know you're busy and don't have time for multiple appointments to get a repair done. That's why we stock our trucks with thousands of the most commonly needed HVAC parts. We can repair just about any heating or cooling system on the first trip — which saves you time and money.

 

Straight Forward Pricing™ System
Our technician will perform a thorough diagnostic analysis of your heating and/or cooling system to determine what is wrong, what caused the problem, and what the repair options are. He will then discuss with you all the possible solutions and provide you a price in writing before the work begins so you can choose the best repair for you, your home, and your budget.

 

Respect for You and Your Home
Our technicians wear shoe covers, put down drop cloths and carpet runners when necessary, and clean up thoroughly when finished.  We guarantee you the peace-of-mind that your home will be left in the condition it was before we arrived.

 

Free Safety Inspection with Every Service Call
Regardless how small the service, our technicians will take the time to do a complete safety inspection of your heating and cooling system.

 

Fixed Right or It's Free™
This is our guarantee that repairs on your equipment are done right or the repair is free. If repaired equipment fails during the season, we will repair it again absolutely free.

 

Annual Maintenance Club Memberships
When you become a Polar Express Club member, you'll receive a free yearly maintenance inspection with no less than 64 documented steps ensuring your system will not fail during the coming season.  Club membership also entitles you to discounts on service.

 

The Best Warranties and Guarantees
At Polar Express Heating and Air, we have the best warranties and guarantees in the business on repairs and replacements performed by our technicians, and we provide them in writing.  We guarantee your complete, 100% satisfaction!

 

Several Payment Options
We offer convenient and affordable payment options, including financing for larger jobs.