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Reviews for Austin Plumbing & Polar Express Heating and Air of Waukesha County

(835 Published Reviews, 5 Average Rating)

Pete the p;lumber was courteous, well informed and very knowlagable He is very professional and did excellent and quality work. He did explained everything he did to our satisfaction. H is a credit to Austin plumbing. We will use your company in the future. We will recommend your businisss to our friends and family. Thank you, the Bergs
Our well pump quit Jan 23, 2018. I looked in the phone book for a plumbing company. Austin plumbing had a full page ad in the yellow pages. I picked them because the ad sounded good. I was very surprised when I called at 9 AM I got a real person. She immediately looked at their schedule and said I can have someone there today. Jasen arrived at 11:30 and worked on the electrical part of the pump and got it working. The only thing was it was pulling to many amps and he said the pump would probably stop again soon. The pump is over 30 years old. I agreed I should replace the pump. Jasen replaced some parts on the pressure tank to bring it up to code. He also removed the well cap to see how it was put together. It was very rusted. We then decided he would come in the a.m. and start fresh so he would not have to work in the dark. Jasen came the next day and pulled the pump and put in the new one. Very professional job. He took his time and sealed everything properly and cleaned up the work area. I will recommend Austin plumbing to anyone. Thanks Jasen for a job well done.
I heard their advertising on the radio and always thought they couldn't be that good. So when we had a faucet hose burst I decided to try them. Unbelievably they are BETTER than advertised. Called at 6:45 AM and spoke to a real and kind person who set up the appointment and when they got tied up in traffic received a call from an extremely personable young lady explaining the delay. Fixed the problem quickly and efficiently. They have won my business!!!!
I started having sewer line clogs randomly which finally led to a total block. I had another company come out at first to clear the blockage, but this only lasted two weeks. Then I called Austin Plumbing come out and met Jim. We found that on the original install 70 years ago the sewage lines were installed without gravel under them and the joints sank in the clay forming "bellies". It was a large job to saw cut my floor out and replace everything. In the end everything was great and I haven't had a problem since. Jim and the gang were great guys with positive attitudes and the project was done at a reasonable price.
Our furnace died during extreme cold period. They responded by getting a service Tec out the same day. Limped us back in service while waiting for a replacement. Tom stayed in touch and even gave me his direct cell number. Eric installed new unit two days later. Thanks to Todd, Tom and Eric for their personal attention, great attitudes and knowledge sharing.
This was my first time using Polar Express Heating and Air, I think I heard about them from an ad on the radio. They totally went above and beyond the call of duty. I have a very, very old furnace that has never been properly maintained. The technicians, Mitch and Troy, dismantled the 200-pound monster to figure out what was wrong with it. They were so professional and nice during the entire process. They got the work done and I am so happy!
Jasen did an amazing job resolving a frozen kitchen pipe issue. He also replaced a disposal. He was professional, knowledgeable and left everything as neat as can be. Highly recommend Austin Plumbing!
Chad recently came out for our annual furnace check-up. He was prompt, polite and very knowledgeable. We discussed our concerns with him pertaining to inconsistent performance with our furnace. Chad was able to troubleshoot and determine the cause of our concerns and resolved it in a timely manner. Our furnace's performance has increased due to Chad's knowledge, skills and professionalism. As customers of Polar Express, we could not be happier. In a world where courtesy and quality have gone to the wayside, Polar Express sure does know what is important to it's clientele.
Austin Plumbing professional Pete E. did an outstanding job today at our home. We had two issues - sewer clog & replacement of a faucet. Pete was methodical in determining the specific issue and then worked directly to resolve the problem. We highly recommend Austin Plumbing, and Pete in particular to resolve your plumbing problems.
I've been with Polar Express for a long time. As usual, my yearly check-up of my heating system was handled on time and professionally by Todd Yesterday. Always polite and efficient. Thanks!
Guys are always on time. Todd was upfront and honest on condition of old furnace. Love the Aprilaire unit!!
Todd was efficient and friendly. He was on time and professional. After putting on his slippers(shoe covers}, Todd cleaned and tuned our furnace. He was meticulous and paid attention to the smallest detail. We enjoyed the experience.
12- 12- 2017 Today Todd serviced my furnace I have had Todd for several years he is always on time and very Professional , Checked out and cleaned the filters , April air, and furnace to make sure it is running properly I am so happy I have him and keeps me informed on what is going on and what my need to be replaced. Thank You Todd keep up with the great job you do. JOHN TROKA.
Jasen came over to clear out a pipe and ended up replacing a 40 year old toilet also. He was courteous and thorough and I felt totally comfortable with him in the house. Thanks, Jasen!
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