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Reviews for Austin Plumbing & Polar Express Heating and Air of Waukesha County

(858 Published Reviews, 5 Average Rating)

Great service.
Kim was most kind and helpful when I called for air conditioning information as the temperatures were reaching 90’s. Mitch explained what I needed in language I understood. I have never had to deal with this necessity before. He did not pressure me to purchase anymore than needed. I respect his honesty. My almost full day spent with Troy was actually enjoyable. He installed the new air conditioner, recommended a restaurant which I have since visited and I think I would adopt him.
Our water heater pilot light went out and Austin Plumbing was the only company we trust. They showed up on time and fixed the issue in no time. Very professional and reliable!!
problem fixed
My wife signed us up for your annual furnace and AC tune-up and we couldn't be more satisfied. Todd just finished with our AC tune-up and he took the time to adjust, check and clean our system thoroughly. He also gave us a heads up on some components that may need service in the near future.
I want to thank who ever sent Jim to work on my bath tub problems. He went right to work after I showed him what I did and he took it to a better place. He is an excellent worker and friendly and very learned on plumbing issues. All your people are good but Jim was really good. I hope we can get him again. Thank you Gary
Jason from Austin replaced our hot water heater. Professional, courteous and friendly. A pleasure to work with.
Pete came out to my house today to clear out a stoppage in my sewer line. He was very courteous, professional and thorough. He explained all of the steps that he was going to perform. He also showed me the reasons for the stoppage with the camera once he got the line cleared enough to get the line to drain. He cleared the stoppage more to allow for better flow and recommended a better clearage method for future consideration. He did a great job. I would be happy to recommend your company to anyone that I know.
Jim could not have been more knowledgeable, and professional in the work that he performed..
Jasen was very thorough & knowledgeable in the work performed.
Scott was thorough with the work and was able answer my questions
I needed the Dryer Duct cleaned, and thankfully also decided to have the house ducts cleaned, and Troy did a wonderful job with a difficult situation. With a very narrow stairway, he cheerfully got his large, powerful equipment down the stairs, and replaced a long piece of Duct that was clogged badly with sticky Lint, etc. Now we feel confident that we made a very good decision to have this done. Troy was extremely polite and sensitive to any concerns we had, and was so pleasant to have around. He's completely professional, and we're grateful for a job well done.
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