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Reviews for Austin Plumbing & Polar Express Heating and Air of Waukesha County

(848 Published Reviews, 5 Average Rating)

Jasen was very thorough & knowledgeable in the work performed.
Scott was thorough with the work and was able answer my questions
I needed the Dryer Duct cleaned, and thankfully also decided to have the house ducts cleaned, and Troy did a wonderful job with a difficult situation. With a very narrow stairway, he cheerfully got his large, powerful equipment down the stairs, and replaced a long piece of Duct that was clogged badly with sticky Lint, etc. Now we feel confident that we made a very good decision to have this done. Troy was extremely polite and sensitive to any concerns we had, and was so pleasant to have around. He's completely professional, and we're grateful for a job well done.
Exceptional friendly, clean and quality service by Chad, as usual. Good communication as well as technical work.
We had our pressure tank replaced and Jasen was fast, efficient and thorough. We are club members and always have great service from Austin. We trust their recommendations, service and materials
Had air ducts cleaned, took club membership at that time. Equipment check out twice a year, always nice friendly guys, take time to answer question, cleanup after them self's. It was time for a new system, club discount, great job by that crew.
From the first call to the disposal installation, everything was professional, courteous and went as explained. Jasen took extra care to make sure everything was covered and taken care of. Would recommend. Craig V. Delafield
We have been with Polar Express for a long time. As usual, my yearly check-up of our heating system was handled on time and very professionally by Todd. He also did an excellent job cleaning our dryer vents. He is always very polite and efficient. Thanks for the good service!
Had Polar install a new heating system, and then a new air system with several added performance options . As a member of their service club, I receive Check ups on both systems every year. As a retired aircraft mechanic of 40 years, I know that preventive maintenance will give me many years of service down the road, with out break downs, and down time.
We have been with this company for our Htg/Plmg needs for many years. Until we have a problem, we will continue our annual service connections with them.
After hearing your commercials on the radio for years, I knew who to call when I had a plumbing problem. Jasen was very professional and patiently listened to my explanation of the problem I was experiencing. The shower drain and toilet are working perfectly again. Thank you!
Pete the p;lumber was courteous, well informed and very knowlagable He is very professional and did excellent and quality work. He did explained everything he did to our satisfaction. H is a credit to Austin plumbing. We will use your company in the future. We will recommend your businisss to our friends and family. Thank you, the Bergs
Our well pump quit Jan 23, 2018. I looked in the phone book for a plumbing company. Austin plumbing had a full page ad in the yellow pages. I picked them because the ad sounded good. I was very surprised when I called at 9 AM I got a real person. She immediately looked at their schedule and said I can have someone there today. Jasen arrived at 11:30 and worked on the electrical part of the pump and got it working. The only thing was it was pulling to many amps and he said the pump would probably stop again soon. The pump is over 30 years old. I agreed I should replace the pump. Jasen replaced some parts on the pressure tank to bring it up to code. He also removed the well cap to see how it was put together. It was very rusted. We then decided he would come in the a.m. and start fresh so he would not have to work in the dark. Jasen came the next day and pulled the pump and put in the new one. Very professional job. He took his time and sealed everything properly and cleaned up the work area. I will recommend Austin plumbing to anyone. Thanks Jasen for a job well done.
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